Frequently Asked Questions
Everything you need to know about styling and securing your home essentials.
What are your standard shipping times for furniture and decor?
Most orders are processed within 2-3 business days. Depending on your location, standard delivery typically takes 5-10 business days, while larger furniture pieces may require additional time for specialized freight handling.
Do you offer a warranty on Balterley products?
Yes, all Balterley home products come with a 12-month limited warranty covering manufacturing defects in materials and workmanship to ensure the highest quality for your living space.
What is your return policy if an item doesn't fit my space?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that return shipping costs may apply for change-of-mind returns.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay to make your home upgrades more accessible.
Do you provide assembly services for large furniture items?
While our products are designed for easy self-assembly with included instructions, we do offer premium 'White Glove' delivery and assembly services in select locations for an additional fee.